We, at Caribbean
Swim, want you to be happy with your purchases and convinced that any issues
were addressed and resolved quickly and satisfactorily.
We are sorry
that you were not satisfied with your product and understand that adjustments
are sometimes necessary. Nonetheless, we want you to be satisfied with the
policy lasts 7 days from delivery. If 7 days have elapsed since your purchase,
unfortunately we can’t offer you a refund but we can arrange an exchange.
replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at firstname.lastname@example.org
We will provide a pre-paid, pre-addressed label. A fixed shipping rate of $9.95
will be charged.
eligible for a return, your item must be in the same condition that you
received it, unworn and unwashed, with tags and in its original packaging. We
do NOT accept items that have been worn, abused, altered, soiled, stained,
washed, or damaged in any way. Please avoid getting makeup, deodorant, tanning
cream, any bodily fluids, and other similar stains on items when trying on.
Items received in such condition will be rejected.
certain situations where only partial refunds are granted: (if
Any item not in its original condition, is damaged or missing parts for reasons
not due to our error.
Any item that is returned more than 7 days from delivery
To start a
return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a pre-paid return shipping label, as
well as instructions on how and where to send your package.
convenience, tracking and faster return processing, a pre-paid, pre-addressed
label will be provided. There will be a fixed fee of $9.95 for the prepaid
label which will be deducted from your refund.
back to us without first requesting a return will not be accepted.
return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are
approved, then your refund, less the prepaid label fee, will be processed, and
a credit will automatically be applied to your credit card or original method
of payment. Please allow at least 5-7 business days to show on your credit
shipments must arrive at our warehouse within 30 days of delivery.
haven’t received a refund yet, first check your bank account again.
your credit card company, it may take some time before your refund is officially
your bank. There is often some processing time before a refund is posted.
done all of this and you still have not received your refund yet, please
contact us at firstname.lastname@example.org.
costs are non-refundable. If you receive a refund, the cost of the prepaid
label will be deducted from your refund.
If you are
shipping an item over $75, you should get a receipt when dropping off the
package. We don’t guarantee that we will receive your returned item.
It depends on where you are. Orders processed here will take 5-7 business days to arrive.
We use all major carriers, and local courier partners. A specific carrier will be selected based on the best available shipping timeline.